Exchange & Return Policy
At Waheed Dresses, we believe that a beautiful shopping experience begins with your trust in us and continues even after you receive your order. That is why we have established a clear exchange and return policy to ensure a smooth and reliable experience, in accordance with the applicable laws and regulations of the Sultanate of Oman.
1. Exchanges & Returns Due to Defects or Errors
If the product arrives damaged, has a defect, is different from the item ordered, or does not match the specifications stated on our website, the customer may request an exchange or return in accordance with the applicable laws and regulations of the Sultanate of Oman.
Exchange or return requests must be submitted within 15 days from the date of receiving the order, along with the order number or proof of purchase.
In cases where the customer has a statutory right to an exchange or return, no additional costs will be charged to the customer.
2. Change of Size or Color
If the customer wishes to change the size or color, an exchange may be requested subject to product availability, provided that:
The dress has not been worn or washed.
The dress is in its original condition.
All original tags and labels are attached.
The dress is not stained and has no makeup or perfume marks.
The dress has not been altered or customized at the customer's request.
For exchanges requested due to a change of size or color by the customer, the customer is responsible for the applicable exchange shipping fees, if any.
If the exchange is required due to an error by Waheed Dresses, or because the product is defective or does not match the order, the store will cover the applicable exchange costs in accordance with the applicable laws and regulations.
3. Alterations & Custom Orders
Dresses that have been altered or customized at the customer's request, such as changes to the length, size, or any other modification, cannot be exchanged or returned due to a change of mind.
This does not affect any statutory rights the customer may have in cases of defects or non-conformity.
4. Misuse or Damage
Waheed Dresses is not responsible for any damage resulting from misuse of the product, improper washing or cleaning, or alterations made by the customer after receiving the product.
5. Refunds
If a return is approved, the refund will be processed according to the applicable procedures and through the original payment method used for the purchase.
The time required for the refund to appear in the customer's account may vary depending on the bank or payment service provider.
6. How to Request an Exchange or Return
To request an exchange or return, please contact us through:
WhatsApp: +968 76757857
Email: waheeddresses@gmail.com
Please provide your order number and the reason for the exchange or return, and include photos of the product when required.
Note
This policy is intended to regulate exchange and return procedures and protect the rights of both the customer and the store. It does not restrict or waive any consumer rights granted under the applicable laws and regulations of the Sultanate of Oman.
Waheed Dresses – Sultanate of Oman